Are you outgoing, organized and a great conversationalist?
Victory Performance and Physical Therapy is growing our fun and motivated team, and we want to hear from you!
Who We Are Looking for:
Are you comfortable with talking to strangers both in person and on the phone? Are you a self-starter? Is being “organized” a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day? Can you communicate effectively with people from all different backgrounds – both written and verbal? Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?
Do you have a positive outlook on life? Are you flexible, open to change, and committed to learning?
If so, you could be just the person we are looking for to fill the position that we have available in reception/our front desk at our busy and growing physical therapy clinic.
We are a boutique physical therapy and performance studio established in 2015.
We currently employ 3 full time staff and have 4 additional staff members in different roles here in Culver City. The founder of the company – Santo Riva — is a licensed Doctor Of Physical Therapy and former professor in the physical therapy department at USC.
We’ve experienced rapid growth in the last few years to get from zero to where we are today.
Much of that growth has happened because of the incredible team and culture that has been created at Victory Performance And Physical Therapy by the staff. It has allowed us to create a place that staff love to come to work to learn and grow… and a place that our patients look forward to coming back to time and time again.
We are now looking to add additional value to our clients’ experiences by bringing in another person to occupy the most important role on our front desk.
As a result, we are now offering you an opportunity to grow with us.
The right person is likely to have been working in a customer-facing environment or enjoys “hosting” experiences for friends and loved ones.
You will be responsible for managing and maintaining a warm and welcoming environment for all that enter the clinic, answering the phone, and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter our world.
Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy)
Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable)
Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered
Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience)
Organization and planning: plans and organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
Demonstrate an ability to quickly and proficiently understand and absorb new information
Attention to detail: does not let important details slip through the cracks
Persistence: demonstrate tenacity and willingness to go the distance to get something done
Proactivity: acts without being told what to do. Brings new ideas to the company
What We Will Do For You
Provide you with ongoing training and support in the field of customer service and front desk administration
Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as awesome customers
Give you an opportunity to develop and grow in a team that is value driven and strongly encourages personality based service
Competitive salary with chance to earn even more as we grow as a result of your impact
Location: Based in Culver City
Please fill out the form below. Once you put down your info, you'll get an email that has a small task in it ;-) Don't be put off... it's really to help make sure that we both end up happy and find the right fit.
ps. If you don’t see an email in your inbox immediately… check your spam!